We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.

The Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles (‘NPP’s’) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.


Types of information collected

We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know is, seeking.

Purpose of collection

Generally, we will collect and use your personal information for one or more of the following reasons:

providing services to you or someone else you know;
undertaking various activities required by law;
providing you with information about other services that we may offer that may be of interest to you;
iproviding you with promotional information about us;
facilitating our internal business operations, including the fulfillment of any legal requirements; and
analysing our services and client needs with a view to developing new and/or improved services.


Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation or personal meeting with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.


If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.


If you access our web site, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name.


Generally, we only use and disclose personal information about you for the purposes for which it was collected (as set out above). We do not provide mailing lists for direct commercial purposes. We may however disclose personal information about you to:

a. service providers, who assist us in operating our business. These service providers would enforce their own privacy policy and may not be required to comply with ours; or
b. other service providers, who provide the various services you have requested and we have arranged. These service providers would enforce their own privacy policy and may not be required to comply with ours; or
c. a purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern; or
d. carefully screened parties whose products and services we consider may be of interest to you; or
e. government and regulatory authorities and other organisations, as required or authorised by law.

We shall only disclose your information to third parties where that party demonstrates the same level of commitment to your privacy as we do.


We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.


You may access the personal information we hold about you, upon making a written request. We will endeavour to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.

We may decline a request for access to personal information where the Privacy Act requires us to do so.

We may also decline a request for access to personal information where a contractual obligation with a client associated with you requires us to do so.

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.


Our web site may contain links to other web sites. We are not responsible for the privacy practices of linked web sites and so linked web sites are not subject to our privacy policies and procedures.


If you have any queries or concerns about our privacy policy or the way in which we handle your personal information, please write to Instinx, 8 Huntly Street, Moonee Ponds, Victoria 3029.


For more information about privacy in general, you can visit the Federal Privacy Commissioner’s web site at